Data protection and privacy
DPDP Act · GDPR · Breach readiness
In short
If your business collects personal data from customers, employees or users, India's DPDP Act applies to it, and serving customers in the EU brings in the GDPR. We work out which rules apply and help put them in place.
Where problems usually start
Many organisations can show their data protection position only through a privacy policy, and it is usually the one document no one has checked against the systems. The data held, the vendors processing it and the retention periods are not written down anywhere. The first real test tends to be an enterprise customer's security questionnaire, answered in a hurry.
How we approach it
Most of this work is under India's Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, whose main obligations apply from 13 May 2027. Businesses that serve customers in the EU also answer to the GDPR, and AI features used there fall under the EU AI Act, which we cover under AI governance. Rules on moving data across borders are still taking shape in several countries, including India, where the government can restrict transfers to particular countries. We start with what personal data a business holds, where it came from and why it is kept. From there we settle which parties act as fiduciaries or controllers and which as processors, bring notices and consent up to the required standard, and put processing terms in place with vendors.
What our work involves
- A record of the personal data the business holds, the purpose of each set, and how long it is kept.
- Fiduciary, controller and processor roles settled for each product, vendor and group company.
- Notices and consent requests that meet the DPDP Rules: standalone, plain, itemised by purpose, and as easy to withdraw as to give.
- A view of where the GDPR applies to products and services offered in the EU, and what it requires.
- Processing terms with vendors, and retention and deletion rules the systems can carry out.
- A breach response plan with named owners and draft notifications to the people affected, the Data Protection Board and, where they apply, CERT-In and EU supervisory authorities.
For startups and in-house teams
A startup launching its first product and a compliance team at an established business start from the same place: a notice and consent flow that matches the product, processing terms ready for customers and vendors, and a dated plan to 13 May 2027.
Sectors where this comes up
- SaaS and software products
- E-commerce and marketplaces
- Online gaming
- Artificial intelligence
- HR tech and workforce platforms
- Fintech and payments
- Insurance and insurtech
- Healthcare and healthtech
- Education and edtech
- Manufacturing and industrial
- Retail and consumer brands
- Logistics and mobility
- Travel and hospitality
Notes on this
- WhatsApp's hidden chatbot notes told it not to recommend a regulator (2026-10-22)
- Same Post, Different Countries: Who Protects Your Public Data After You Hit “Share”? (2026-10-16)
- Kerala High Court directs early functioning of the Data Protection Board (2026-10-16)
- The Consent Box That Cures Nothing (2026-10-05)