Logistics and mobility
Logistics, fleet, ride-hailing and connected-vehicle businesses.
In short
Location data about drivers and customers is personal data, and most of the product runs on it.
Logistics, fleet and ride-hailing businesses depend on real-time location data about drivers, vehicles and sometimes customers. Under the DPDP Act, that data needs a clear purpose, a notice and a defined retention period.
Platforms that connect drivers with customers or businesses need terms that work for both sides, covering payments, ratings, deactivation and liability for loss or damage. Disputes on these points are common, so the terms should be settled before they arise.
Telematics providers, mapping services and other technology vendors also have access to operational data. Their contracts should set out what they may do with it, particularly where data is sent to partners outside India.
What usually comes up
- Location data and driver information
- Platform terms for drivers and customers
- Telematics and vendor contracts
Under the DPDP Act
Drivers on a platform have the same rights over their data as customers: to see what is held, to have it corrected, and to have it erased once it is no longer needed.
What our work involves
- Handling of location and driver data under the DPDP Act
- Platform terms for drivers, fleet partners and customers
- Telematics, mapping and technology vendor contracts
- Cross-border data arrangements with global partners
Related areas of work
- Data protection and privacy
- IT Act and intermediary compliance
- Commercial contracts and review
- International and cross-border work